Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need…

The Application Support Analyst II Installs and maintains the Atomic automation scheduler package, Ipswitch FTP Client, Fedline Advantage ACH and Federal Reserve Axway Secure Client applications. Implements patches and upgrades to these applications and the servers that they reside on. Monitors failures and successful processes driven by these applications. Writes documentation and reviews established documentation by others that describe installation and operating procedures. Interacts with Check Item Processing to setup and support the processes co-owned by Item Processing and Operations. Provides training and technical assistance to all operations personnel staff.

What’s in it for you…

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• One-on-one career coaching
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you’ll do…

• Provide technical assistance for new product evaluations, implementations and system enhancements, upgrades, modifications, and for resolution of application issues and issues related to operational systems and processes
• Perform system maintenance and changes. Schedules and performs application related recurring password changes as required by COCC security policies.
• Maintain and reviews WRS tickets (work requests) to ensure requests and issues are effectively resolved in a timely manner
• Provide support for off-hours production issues when needed
• Review logs for failures on all applicable platforms
• Test software upgrades before live implementation occurs

What you’ll bring…

• Bachelor’s degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• 2+ years of experience in a technical/application support role
• Experience with production scheduling tools (ex: CA7, ZEKE) is a nice to have.

The salary range for this position is $71,400 - $96,600

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!