Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need…

COCC’s Loans team is looking for an Application Specialist with a passion for providing exceptional service to our clients by promptly and professionally fielding department phone calls and emails. In this position, you will also perform maintenance, testing and issue triage, as well as decide when to escalate issues with internal partners in order to expedite resolution. This position will be five days onsite throughout the initial training period of approximately three months and will move to a hybrid schedule once proficiency is demonstrated. Hours are 8:30am-5:30pm with a 1 hour lunch.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do…

• Front line support that answers e-mails and phone calls
• Logs all appropriate information into system
• Answers customer inquiries on reports regarding their use, balancing and interpretation
• Answers customer inquiries regarding system use and procedures
• Researches customer issue by reviewing system documentation, user manuals, and industry periodicals/websites
• Assists users with processing routine transactions and problems involving workstation usage
• Document system and/or procedural changes and communication information to client; may occasionally need to train clients on new functionalities

What you bring…

• Bachelor’s degree in Business is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Minimum of 2 year loan servicing experience (i.e. Mortgage, Consumer, or Commercial loan servicing)
• Operations/technical experience in banking, finance, or mortgage industry
• Excellent customer service skills requires
• Exposure to investor processing (Fannie Mae, Freddie Mac, FHLB), new account setup, adjustable rate changes, interest accrual and payoff calculations and delinquent loan/credit bureau reporting
• Ability to effectively communicate with all levels of staff and management both orally and in writing

Salary range for this role is $48,000-$63,000

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you