Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need…

A Mobile Business Analyst to support our Digital Banking team and mobile banking product, iBanking. The analyst is the liaison between our developers and clients, working on mobile banking updates, upgrades and testing for our financial institutions. This client-facing role utilizes iOS and Android devices to administer and modify application configurations, coordinate app updates for clients, troubleshooting to solve issues, and working with clients on their app store developer accounts. This is a great opportunity for someone with a technical aptitude who wants to be part of a customer-service focused and collaborative team.

What’s in it for you…

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• One-on-one career coaching
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you’ll do…

• Plan the application release schedule and communicate with clients to share app release timelines
• Lead regression testing of new mobile applications on both iOs and Android devices
• Maintain and monitor ticketing system to ensure application requests and issues are effectively completed and resolved in a timely manner within the said SLAs
• Perform acceptance and “proof of concept” testing for assigned applications and create, modify and update related test scripts as needed
• Communicate with application vendors for support requests; serve as liaison between the business unit, technical team(s) and vendor
• Research and troubleshoot customer or business unit issues

What you’ll bring…

• Bachelor's degree in MIS, IT or related field is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Ability to investigate and analyze technical information, and to draw and validate conclusions required
• Experience with regression testing, iOs and Android mobile applications
• Customer service experience with strong attention to detail and outstanding oral/written communication skills
• Strong knowledge of Microsoft Office suite including Excel

• Available for on-call after hours support and maintenance events as needed

Salary Range for this role is $60,000-$80,000K per year

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!